Best Chatbot Name Ideas
And, if a customer looks happy, this is a sign that your customer service efforts have been successful. Instead of typing a question, all your users need to do is speak out loud. Your chatbot can introduce a special offer or discount to your customer to tempt them to buy.
Start by giving your chatbot a unique name which you can search for later in the Answers dashboard, then select the communication channel. You will only be able to select chatbot name channels you have enabled in system settings. While we humans would understand a misspelled word like “hellp” to mean help, a chatbot may not recognize it as a word.
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And you do all this while giving them the choice of whether or not to engage with the chatbot (since customers can always opt-out of talking with the bot). It might sound like science fiction, but if you’ve ever gotten customer service assistance on a website, chances are you’ve had a conversation with a robot. Now, before you start imagining the machines of science-fiction blockbusters like The Terminator and chatbot name iRobot, the robots we’re going to talk about here are a little bit more harmless. However, the shame and frustration that many dementia sufferers experience often make routine, everyday talks with even close family members challenging. That’s why Russian technology company Endurance developed its companion chatbot. Now that we’ve established what chatbots are and how they work, let’s get to the examples.
You can leverage the same process to name your bot as well. Zendesk spoke with Kajabi’s VP of Customer Experience, Jared Loman, about scaling quality self-service and integrating artificial intelligence. Join us at Relate to hear our five big bets on what the customer experience will look like by 2030. Now that we’ve explored chatbot nomenclature a bit let’s move on to a fun exercise. Your bot should always communicate and respond in the same tone, same dialect, and same manner.
Include a diverse panel of people in the naming process
A chatbot developed with autonomous reasoning can reason without requiring human intervention. This lets it solve problems quickly without needing to involve your other team members. An example of this kind of reasoning would be a chatbot inferring solutions for a customer based on other relevant interactions it’s had.
Chatbot scripts you write and outline you prepare for the bot. Once the function of the bot is outlined, you can go ahead with the naming process. Chatbot use cases, the challenge for you would be to know what you want out of it. No matter what name you give, you can always scale your sales and support with AI bot. While it is ok to name your bot with your brand name, it’s always good to highlight what the bot can do. Your rule-based bot is not just the only place where you would use decision trees.
Your brand personality
International child advocacy nonprofit UNICEF, however, is using chatbots to help people living in developing nations speak out about the most urgent needs in their communities. Disney invited fans of the movie to solve crimes with Lieutenant Judy Hopps, the tenacious, long-eared protagonist of the movie. Children could help Lt. Hopps investigate mysteries like those in the movie by interacting with the bot, which explored avenues of inquiry based on user input. Users can make suggestions for Lt. Hopps’ investigations, to which the chatbot would respond. We have developed a chatbot for Windows PC. Nobody is interested to engage his customers off-line. One of the best ideas to come up with an amazing chatbot name is to get some inspiration from celebrities and movie stars.
If a customer knows they’re dealing with a bot, they may still be polite to it, even chatty. But don’t let them feel hoodwinked or that sense of cognitive dissonance that comes from thinking they’re talking to a person and realizing they’ve been deceived. First, we need to add some keywords for the chatbot to recognize. Here, you’re going to add all the words which are going to allow your chatbot to understand where to route users in the conversation based on their responses. We are adding keywords now so that we can use them later when building the customer journey.
Brainstorm names that fit your bot’s personality
Because here you can find the best collections of names for chatbots and that are cool, catchy, impressive, and unique. The reason why chatbots are so important is that they do an excellent job of making interactions between businesses and people easy. Essentially, they’re a tool that enhances customer experiences. When a chatbot window opens on your business’s website seeking to help your customers, it streamlines the customer service process.
People interact with these bots using the chat platform that they are connected to. Some chatbots are designed for customer service; others help with marketing and sales. The practice of naming transcends geographies, cultures and time. As far as history dates back, humans have named everything, from mountains to other fellow humans. A name creates an emotional bond by establishing identity and powerful associations in the mind. This is why people who raise animals for food rarely name them.
When choosing a business name, it’s critical that you look at other examples of businesses not only in your space, but business names in other industries that have done particularly well. From there, you can create a shortlist based on the words that resonate best with you and follow the naming guidelines above. The first that come to mind for me are Alexa, Google, Nike, Apple – each unique in their own way , less than six characters and easy to spell. Consider avoiding long names as much as possible, as this will only lead your customers forgetting your name and feeling frustrated.
First, do a thorough audience research and identify the pain points of your buyers. Then, figure out how you’re helping with their struggles. This way, you’ll know who you’re speaking to, and it will be easier to match your bot’s name to the visitor’s preferences.